IBM invites applications for the Technical Support Associate posts.
Technical Support Associate
Qualification: Bachelors Degree
1. Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America,
EMEA and Asia-Pacific.
2. Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
3. Providing remote Infrastructure support delivery and performing problem cause analysis
1. Proficient to ensure customer issues are resolved in the most timely and effective manner possible
2. Demonstrable ability to handle various tasks or projects with changing priorities.
3. Experience to utilize available time efficiently in order to achieve effective and efficient results
Job location: Bangalore
How to apply: Online mode.